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FAQ's

How to contact our Customer Service Team
The quickest way you can contact us is via our contact us page on our website bargainfoods.co.uk/contactus You can also raise any query you may have by sending an email to cs@bargainfoods.co.uk

 

Alternatively, you can call and leave a message on our unmanned voicemail facility and we will aim to get back to you as soon as possible on 0121 558 3442. With all queries, if you can provide your order number this will allow for our team to look into any query as quickly as possible.

Our office opening times are 9am-4pm Monday to Friday excluding Bank Holidays, we aim to respond to you within 24 hours of receiving your request.

How much is Delivery?

Delivery costs £5.49 for England and Wales and parts of Scotland. Each shipping box can contain a maximum of 25kg of shopping Multi-box shipping deals are also available at a reduced rate. If your order runs into two boxes the total delivery cost is £8.50 for 50kgs. Additional boxes thereafter are charged at only £4.50 each per 25kg. For more information on our delivery charges and to view our charges for the rest of the UK and Europe please visit our Delivery Charges page.

I have a missing or damaged item.

We aim for all orders to reach customers without issue, however, unfortunately sometimes there can be an issue with an order. If you have a missing or damaged item please contact ourselves and we will look into this for you as soon as possible.

To contact our Customer Service Team the quickest way you can contact us is at bargainfoods.co.uk/contactus You can also raise any query you may have by sending an email to cs@bargainfoods.co.uk., please quote your order number if you have one. 

Alternatively, you can call and leave a message on our unmanned voicemail facility and we will aim to get back to you as soon as possible on 0121 558 3442, again with all queries, if you can provide your order number this will allow for our team to look into any query as quickly as possible. 

Our office opening times are 9am-4pm Monday to Friday excluding Bank Holidays, we aim to respond to you within 24 hours of receiving your request.  

Why do you de-brand certain products, also why this is applied to some brands and not others?

Items are de-branded when the brand wishes for us not to advertise the selling of their stock. De-branded products are usually big brand supermarkets. 

Why is some of the packaging damaged?

We offer goods at discount prices, this can be because the items are short dated, past their bbf or simply because they have a dent in the box or cardboard, it makes no difference to the goods as we will only sell the product if the contents are fully in tact.

How do I cancel my order?

Please contact us via our unmanned voicemail facility on 0121 557 9455. Leave your name and order number and we will cancel the order on your behalf, please note orders can only be cancelled if we are contacted within two hours of the order been placed. Alternatively please email us on cs@bargainfoods.co.uk

How do I pay for my order?

In order for an order to come through onto our system, it must be paid for on the checkout page of the website, you can pay via credit or debit card via our secure world pay checkout system (world pay are one of the most secure checkout services in the world) you can also pay by Paypal.

What if I am unhappy with my order?

If you are dissatisfied with your order for any reason please do not hesitate to contact a member of Customer Service who will be happy to assist you, cs@bargainfoods.co.uk.

What is a Best Before Date?

When making decisions as to whether to eat “out of date” food you can ignore both sell by and display until dates. The dates you want to pay attention to are best before and use by.

The Rule of Thumb

Food that has passed its best before is safe to eat, but the flavour and texture may change over time. Use your own common sense and preferences to assess it. A sniff and taste test is the best way to do this.

Food that has passed its use-by date is not safe to eat.

Best before

Best before dates are an indicative guide of when the quality of food or drink will start to change. They are not to do with safety. Food that has passed its best before date is safe to eat.

Best before should be considered a rough guide rather than a strict rule. There is no reason to throw away food that goes past its best before date, it is perfectly safe to eat and will often taste just as good.

The government has actually considered scrapping best before dates to help prevent food waste. Best before dates can give a misleading impression that food is no longer suitable for consumption, meaning lots of consumers will throw out their food after the best before date has passed when they don?t need to. The UK throws away seven million tonnes of food and drink every year; two million of this is thrown away by households and 670,000 of this is food that has been thrown out because food labels have been misinterpreted. The majority of this could have been eaten. This costs households an average of £470 year in wasted food annually.

If you want to reduce your food waste footprint, don?t throw out food just because it has passed its best before!

What do the experts say?

Simon Rimmer, BBC chef and food expert

"Do not eat anything after its use-by date; however, you can safely eat food after its best before date. I think we waste too much food in this country.

Julia Falcon, Love Food Hate Waste Campaign

"We lead extremely busy lives and taking an interest in what's written on the date label and then understanding what that actually means is a step too far for a lot of us. If people were more confident about what date labels mean they'd get around to eating more of their food rather than throwing it away." 

Sam Montell, nutritionist for the Food Standards Agency

"Shops are allowed to sell food after its best before date has passed. Best before dates are concerned with quality rather than safety, so it doesn't mean that the food is dangerous if the date has passed."

Chris Boothby, Leeds Metropolitan University

"We test for total bacteria we can find and then we specifically try to find individual nasties that might be hidden, things like salmonellas, bacillus and staphylococcus — all the things you would find if someone has been handling the food in the wrong way. If we have a look at the colonies here it is clean and there are no more bacteria on this than on the fresh clean in date sample. All of the samples are clean, and everything is edible and perfectly good."

For more information on best before dates visit the Food Standards Agency guidelines page for more details www.foodstandards.gov.uk

Use your common sense and do a taste test

A lot of experts claim that food dates have created a culture where consumers don’t make decisions about their food based on their own knowledge and common sense, but defer to dates presented by manufacturers.

This makes sense, to an extent. Best before dates should be used as a rough guide to help you get a sense of how old the food is. But since best before dates are not exact, consumers can use their own judgement and knowledge to make decisions as to what they want to eat.

It all comes down to flavour and texture, and ultimately this is about personal preference. If you aren’t sure whether you should eat a product past its best before, just try it. It is safe to eat so you won’t cause yourself any harm and you can decide for yourself whether the taste is good enough for you.

Remember that foods taste different in recipes too. Other ingredients can boost flavour where it may have reduced a little, meaning you can still make use of the food in the cupboard and help reduce your contribution to the problem of food waste. 

I've clicked send my delivery to my billing address instead of my address. How can I change it once the order has been submitted?

You can edit your address on a processing order by contacting Customer Service, cs@bargainfoods.co.uk. If this is before the order has been picked we will edit this on our system. Unfortunately, we can not change this on our system after an order has been picked and therefore our Customer service team will update this with the courier when your order is dispatched.

What happens if I'm not in when my order arrives?

If you are not in when your order arrives the courier service will leave you a calling card. Alternatively, you can re-arrange delivery beforehand with the courier to a more convenient day or authorise for your order to be left in a safe place or with a neighbour. If you miss your delivery you can contact the courier via the details were given on your calling card but unfortunately, if a delivery fails 2 times and is returned to us we will be forced to charge you the delivery charge again in order to re-ship it out to you.

What if I am unhappy with my order?

If you are dissatisfied with your order for any reason please do not hesitate to contact a member of Customer Service cs@bargainfoods.co.uk who will be happy to assist you.

Which courier service do you use?

We use DPD for deliveries, they offer you our customers unparalleled service keeping you updated re your delivery all the way until it reaches your door. Once collected from our depot they will send you a text confirming you goods are on the way. On the morning the goods are due to be delivered to you they will text you with a two hour time slot advising what time you delivery will arrive...simples!!

How do I claim a credit note due to me?

When credit is added to your BF account it is automatically deducted from your next order. This is confirmed at the bottom of your invoice.

How do I unsubscribe from marketing emails?

To unsubscribe from marketing emails, please click the link at the bottom of all emails and follow the instructions.

Why does my account say "Your account does not qualify for discounts"?

Only one account per household is allowed, additional accounts will not qualify for discounts or other promotions. The oldest account is deemed to be the operational account. If you think you may have a duplicate account please contact Customer Service who will investigate this for you.

Can I add items to my order?

Once your order is placed it is not possible to add any items at this time. We apologise for this, It is something we’re working on for the future.

How much is Delivery?

  • Delivery costs £5.49 for England and Wales and parts of Scotland (see below). 
  • Each shopping box can contain a maximum of 25kg of shopping 
  • Multi-box shipping deals - If your order runs into two boxes the total delivery cost is £7.99 for 50kgs additional boxes thereafter charged at only £4.19 each per 25kg. 
  • Delivery should be within 2 to 3 working days after dispatch from our midlands based distribution centre 
  • We use a number of national courier company's that have track and trace services. At the point of shipment, we choose the right carrier for the service required based on your location and the contents of your order
Scotland

For some areas in Scotland, the charge is £9.99 for a box (25kg) depending on where you live. Register with us to see what your delivery rate is for your area. Unfortunately, there are no multi-box shipping deals for these areas

N. Ireland and UK islands

For N. Ireland and UK islands, the charge is £11.00

Delivery to other EU countries

To see the correct shipping charges you must change your user address in the account settings.

For each 25kg of shopping, you buy the delivery cost is added again.

  •  Germany, France, Monaco, Belgium, Luxembourg and The Netherlands: £14
  • Austria and Denmark: £19
  • Spain, Italy, Slovakia and Czech Republic: £24
  • Estonia, Finland, Hungary, Poland, Portugal, Sweden, Slovenia: £29
  • Bulgaria, Greece, Latvia, Lithuania, Romania: £34

Why is my order still 'being processed'?

At Bargain Foods we aim to pick all orders within 3 working days, our working days are Monday to Friday Bank holidays are not included. An order will show as 'being processed' until it is picked. After an order is picked it will be marked as 'Shipped'.

Where is my order?

Find the latest status for your order inside your Order History.

After your order has been dispatched and scanned into the courier depot you will be able to track your order via your consignment number.

If you believe your order may be missing or have any further queries please contact our Customer Service team.

How do I receive my order?

Once you have placed your order online and it has been picked your order will be delivered to your door via courier service.

We use national courier companies that have track and trace services. So you can track the status of your delivery online.

Can I collect my order?

Yes, once your order has been picked and packed you can arrange to collect your order from our warehouse:

Unit C4, Great Bridge Industrial Estate, Toll End Road
DY4 0HR Tipton

If you wish to collect your order please select the 'Free collection' delivery option at the checkout.

 

Why is the food so cheap?

We sell through our website, our customers are spread throughout the UK and Europe and because the majority of our stock is short-dated or past its best before the date we are able to buy in large quantities and pass considerable savings on to our customers.